Free Shipping for all orders : 3- 7 Business days + Processing Time
Processing time:
Our shipping warehouse is opened Monday to Friday (excluding public holidays) 9am - 5pm. Orders placed within this time frame on average go out in 1-2 business days.
However we reserve up to 4 business days to ship orders.
In a case where an order is delayed beyond 4 days, the customer will be notified.
Most customers can expect to receive their orders within 10 days when Shipped FedEx Ground and 5 days when shipped expedited or 2nd day (We reserve the right to use the fastest service to your destination).
We use FedEx, UPS and USPS. If you have a concern that your shipment is taking longer than expected, feel free to e-mail us at customerservice@totohairs.com and we will see what the holdup is.
****Flammable Items such as aerosol items, some alcohol-based items, items that contain contents under pressure, and others must be shipped via Standard and cannot be shipped via Air. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.
We want to make this as simple as possible and while protecting our customers, vendors, and products so that we may continue to offer the lowest prices in the industry. Should you have a need to return or exchange a product (when allowed), we ask that you follow these steps as following:
YES!*
We ask that you follow these general guidelines before initiating a return to us.
* SELECT TOOLS AND DEVICES ARE FINAL SALES (it will state that information on each product description):
All others: We are happy to refund or exchange them if returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging with the seal unbroken and package not damaged.
Returns need to be received within 10 days after it was initiated. Once received you will receive credit back to your original form of payment. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive notification that we have refunded your account.
Toto Hair
201 Grand Street, 2nd Floor, New York, New York 10013, United States
212-4311630 / 646-6621280 (EN) / 917-2440122 (中文)
Copyright © 2024 Toto Hair - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.